At Bake Believe, we strive to make baking a homemade cake as simple as possible. However, if you still have questions, hopefully we've answered them below.

From what level of experience you need to use our kits (hint, it's none!), through to the ingredients we use and how they're going to get to you, we've tried to cover it all below. If you still have questions, please get in touch via our Contact page or join our private Facebook group, Bake Believer's. Otherwise, happy baking!


Do I need baking experience?

Are your baking kits suitable for children?

Do you offer custom cake and cupcake kits?


Where can I find the nutritional information, ingredients and allergy statements?

Are your cake mixes made with organic ingredients?

What flavours do you offer?

Do you offer gluten-free cake mixes?

Can you bake with allergy friendly alternatives?

What is SupaDust?

Can I change the colour of the icing?

Are your sprinkles natural?

Cake and cupcake Kits

When is the best time to order my kit?

What ingredients will I need to buy?

What tools do you provide? What do I need?

Are the disposable baking pans okay to put in the oven? Do they need to be greased beforehand?

When is the best time to make the cake?

Whatโ€™s the shelf life of the cake and cupcake kits?

How do I store my unopened kit?

How do I store my freshly baked cake?

How do I store my decorated cake?


Do you offer international delivery?

How long does it take to receive my cake or cupcake kit?

How long does it take to receive my custom cake kit?


What payment methods do you accept?

Can I change my order once it has been paid for?

What is your return policy?


How do I provide feedback?

I have a suggestion for a cake design, how do I share this with you?

How do I share a picture of my cake?