Are your cake mixes made with organic ingredients?
Yes, we use organic cake mix ingredients free from artificial colours, flavours, preservatives and GMO.
Do you offer a gluten-free cake mix?
We have a beautiful organic and gluten-free recipe in the making, but for now we only offer our organic cake mix which contains Wheat (Gluten).
Are your kits Nut Free?
Our cake and icing mix ingredients are nut free, however as there are so many other products in our kits we cannot guarantee cross contamination of peanuts and tree nuts.
If you'd like to know more about a particular kit, including all the yummy sweets, please email us at firstname.lastname@example.org
Can I change the colour of the food colouring for one of your existing designs?
Yes, of course! If you'd like pink vs blue icing for instance, we would be happy to make that change for you.
To discuss your request in more detail, please email us at email@example.com
Do you offer customised cakes kits?
Yes! We understand your little one may have a particular design in mind, so to help make every birthday an extra special one, we offer customised cake creation kits - hooray!
If you'd like to know more, please email us at firstname.lastname@example.org
Do I need baking experience?
Our cake creation kits are designed for beginners and bakers alike - no experience is required.
What ingredients will I need to buy?
We provide all the pre-proportioned dry ingredients, food colouring and decorations. It’s just the eggs, milk and butter you'll need to buy fresh.
What tools do you provide? What do I need?
Your kit comes with two disposable 8 inch baking pans, a silver cake board and a skewer (to test if the cakes are cooked).
You'll need an electric mixer (if you don’t have one, hopefully you can borrow one from your neighbour or friend), a mixing spoon, a large mixing bowl, measuring cups, a serrated knife, a non-serrated knife (or offset spatula), plastic wrap and aluminium foil.
Are the disposable baking pans okay to put in the oven? Do they need to be greased beforehand?
The disposable cake pans are designed for the oven, using non-stick and heat-resistant carton board. You don’t need to grease them, but we recommend rubbing a little butter or olive oil around the pan to help with a clean release.
When is the best time to make the cake?
We recommend baking at least one day before the celebration to minimise stress. It is also possible to make your cakes up to a month in advance and store in the freezer.
Icing and decorating the cake is best on the day.
How long does it take to make the cake?
Allow up to 2 hours and 30 minutes to mix, bake and cool the cake the day before the celebration – 50 minutes of active baking time.
Allow up to 2 hours on the day of the celebration to ice and decorate your cake.
What’s the shelf life of the cake kit?
We recommend using the kit within 8 weeks of shipment to maximise freshness.
How do I store my cake kit?
We recommend storing your cake kit in a cool, dry place away from direct sunlight.
How do I store my freshly baked cakes, before icing the next day?
We find separating the jobs over two days helps minimise the stress! We recommend storing your cakes in the freezer overnight, or if planning ahead, up to a month in advance.
Freezing your cakes has many advantages, it makes the cakes easier to handle as they hold their shape, it locks in the moisture so it tastes as good as when it comes out of the oven, and most importantly it keeps those cheeky little crumbs away from the icing. Before placing them in the freezer, cover each layer separately in plastic wrap, twice over, and then with aluminium foil.
You do not need to wait for your cake to defrost to ice and decorate, just allow up to 2 hours for the cakes to probably defrost before serving. That's about the same amount of time it will take to complete your cake creation, hooray!
If you're planning to make your cake creation all in one day, or you'd prefer to leave them in an airtight container overnight, we still recommend popping your cakes in the freezer for 1 to 2 hours before you start icing to lock in all those crumbs.
How do I store my decorated cake?
Leave in a cool, dry place away from direct sunlight.
Are the cake kits suitable for children to use?
Our kits are designed for adults, as they may contain small or sharp objects that could be a hazard for children. However with adult permission and supervision at all times, we love getting the children involved, as it is a lot of fun, it will teach them life skills and hopefully a love for baking.
Are your cake toppers handcrafted?
Absolutely, we love creating our own magical cake toppers.
Can I buy just the toppers?
Of course, we understand you may have your own special cake recipe.
Email us at email@example.com
Do you offer custom cake toppers?
Yes! We have a lot of customers adding a cake topper with their little ones name or age.
Do you offer national delivery?
Yes, we deliver all over Australia. If there are any troubles reaching your location we will be in touch immediately.
How long does it take to receive my standard cake kit?
Once you have placed your order and payment has been received, we will dispatch your order within 1-3 business days. If we are unable to do this for any reason we will notify you straight away. bake believe will send you an email to let you know when your order has been dispatched, along with a tracking number. Our couriers will then aim to deliver your kit within 1-3 business days, however some more remote locations within Australia can take up to 12 days.
How long does it take to receive my custom cake kit?
Once you have placed your order and payment has been received, we will dispatch your custom-made order within 5-10 business days. If we are unable to do this for any reason we will notify you straight away. bake believe will send you an email to let you know when your order has been dispatched, along with a tracking number. Our couriers will then aim to deliver your kit within 1-3 business days, however some more remote locations within Australia can take up to 12 days.
How long does it take to receive my custom cake topper?
Once you have placed your order and payment has been received, we will dispatch your custom-made cake topper order within 1-3 business days. If we are unable to do this for any reason we will notify you straight away. bake believe will send you an email to let you know when your order has been dispatched, along with a tracking number. Our couriers will then aim to deliver your kit within 1-3 business days, however some more remote locations within Australia can take up to 12 days.
What payment methods do you accept?
We accept most major credit cards and PayPal.
Can I change my order once it has been paid for?
Due to our quick 1-3 business day dispatch, the process of production starts the moment your order is paid. Please take a moment to check over your order in the shopping cart before proceeding to the checkout.
What is your return policy?
We do not accept returns of cake creation kits due to the nature of handling perishable food.
In the unlikely event that you are unhappy with the quality of your purchase, please email us at firstname.lastname@example.org
How do I provide feedback?
We welcome all feedback to help us learn and grow. Please email us at email@example.com
Do you accept suggestions for new cake designs?
Absolutely, we would love to hear all your wonderful ideas! Please email us at firstname.lastname@example.org
How do we share pictures of our cake creations?
We would love your support by sharing a picture of your cake creation to help us inspire others to experience the magic of homemade baking.